At Pine Trees, we are committed to providing you with the finest organic and natural cosmetic products. We understand that sometimes circumstances may necessitate a return or refund. Please review our Refund and Returns Policy below to ensure a smooth and transparent process:
1. Returns Eligibility:
a. Defective or Damaged Products: If you receive a product that is defective or damaged, please contact us within [number] days of receiving your order. We may request photographic evidence to assess the issue.
b. Incorrect Product Received: If you receive the wrong product, please notify us within [number] days of receiving your order. We will provide instructions for returning the incorrect item.
c. Unsatisfactory Product: If you are unsatisfied with a product for reasons other than defects or damages, please contact us within [number] days of receiving your order. Please note that returns for reasons other than defects or damages may be subject to additional terms outlined below.
2. General Return Guidelines:
a. All returns must be initiated within [number] days of receiving the order.
b. Products must be unused, unopened, and in their original packaging.
c. Customers are responsible for the return shipping costs unless the return is a result of our error.
3. Refund Process:
a. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
b. If the return is approved, a refund will be processed to the original method of payment within 7 working days.
c. Shipping costs are non-refundable unless the return is due to our error.
4. Exclusions:
a. We do not accept returns on opened or used products unless they are defective or damaged.
b. Gift cards and promotional items are non-refundable.
5. How to Initiate a Return:
To initiate a return, please contact our customer support team at [info@pinetrees.com]. Include your order number, a description of the issue, and any relevant photographs.
6. Contact Information:
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at:
Note: Pine Trees reserves the right to update or modify this Refund and Returns Policy at any time. Please review the policy periodically for any changes.